Dream-Building Xin Feng Classroom Lesson 6 | Etiquette Is Far More Than Just "Hello, Thank You, Sorry"

"First learn propriety, then navigate the world with courtesy." Etiquette education is life's first lesson. On September 10, 2018, at 6:00 AM, to further enhance the overall image of our employees and provide clients with better, higher-quality service, Xinfeng Fan conducted an etiquette training session. This session focused on strengthening social and business etiquette, thereby elevating the overall professional demeanor.

A simple icebreaker game not only instantly energized the classroom atmosphere but also introduced the topic: "Three-Second Impressions." People won't give you a second chance to make a first impression.

Etiquette is the hallmark of a person's positive image, embodying both their inner qualities and outward appearance. When encountering someone unfamiliar, the most crucial impression stems from their outward appearance—primarily reflected in grooming (hair, skin, and facial features), attire (clothing and styling), and demeanor (standing like a pine tree, sitting like a bell, walking like the wind). A person who carries themselves with grace and dresses appropriately will undoubtedly be more well-received than someone whose manners are coarse and whose clothing is untidy.

A kind word warms three winters, while harsh words chill even in June. In our social interactions—whether greeting someone in person or discussing matters over the phone—let courtesy be our constant companion. Keep "please" on your lips and "thank you" at your side, so each day begins with a cheerful exchange!

The moment you open your mouth, you become your own advertisement. In business interactions, every minor detail underscores the importance of etiquette. Our lovely instructor used case studies and live demonstrations to highlight the dos and don'ts of professional conversation.

The session covered etiquette for client visits, including handshake protocols, business card etiquette, and accompanying/guiding manners. Detailed demonstrations were provided for transportation etiquette and elevator etiquette during business receptions. Through interactive practice, participants identified and corrected mistakes, reinforcing key points!

Before the training, many believed that since they weren't in sales, etiquette wasn't particularly important to them;

After the training, colleagues across all positions unanimously expressed that they gained a great deal!

Regardless of one's job or role, it's essential to treat others with courtesy, striving to "understand etiquette, know etiquette, practice etiquette, and apply etiquette."